Return & Refund Policy

Return Eligibility

At My Store, you have 30 calendar days from the date your HydroJug item is delivered to request a return. Eligible products must meet all of the following conditions:

Be unused, unworn, and in the exact condition you received them
Include all original packaging, tags, parts, and materials
Be suitable for resale after inspection

Returns missing original packaging or showing signs of wear, damage, alteration, or misuse will be declined and cannot be refunded.

Non-Returnable Items

Personalized or custom-crafted products
Downloadable software or digital content
Gift certificates and gift cards
Products purchased on final sale or clearance
Items damaged due to customer negligence after delivery

Order Cancellation

You may cancel your HydroJug order within 12 hours of placing it. To cancel, contact us immediately at zaleskikoslosky@gmail.com. Cancellation requests received after this 12-hour window cannot be processed.

Return Shipping Costs

Customers are responsible for return shipping expenses unless your order arrived defective, damaged, or incorrect. Original shipping fees paid at purchase are non-refundable.

Refund Process

After we receive and inspect your returned item, approved refunds will be issued to your original payment method within 7-10 business days. Please allow additional time for your bank or payment provider to complete the refund.

Damaged or Incorrect Orders

If your HydroJug order arrives damaged, incomplete, or incorrect, keep all original packaging and contact us right away at zaleskikoslosky@gmail.com. We will assist promptly to resolve the issue.