Shipping Policy for My Store
Order Processing Time
My Store processes most orders within 1-3 business days after payment is confirmed. Please note that during major holidays or special promotional events, processing times may extend beyond this window to ensure every order is handled with care.
Shipping Duration
Once your order leaves our facility, delivery across the United States typically takes 7-12 business days. Delivery times can vary due to factors outside our control such as your location, customs clearance, carrier schedules, weather conditions, or other unforeseen delays.
Shipping Charges
Shipping fees depend on your specific order details and are calculated automatically at checkout. You will see the exact shipping cost before completing your purchase.
Tracking Your Order
After your order ships, My Store will send tracking information to your email. Please allow some time for the carrier’s tracking system to update before checking your shipment status.
Order Cancellation
You can cancel your order only within 12 hours of purchase. If you wish to cancel, please contact My Store immediately at zaleskikoslosky@gmail.com to avoid the order entering the shipping process.
Returns and Refunds
- Returns are accepted within 14 days from the delivery date.
- Return shipping costs are the responsibility of customers unless the item arrived damaged, defective, or incorrect.
- Once we receive and inspect your returned items, My Store processes refunds within 5-10 business days.
Additional Shipping Information
- All delivery timeframes are estimates and not guaranteed.
- Shipping and processing delays may occur due to customs, carrier disruptions, or severe weather.
- Orders placed during holidays or special promotional events may have extended processing times.
Contact Us
If you have any questions regarding your shipment or this shipping policy, please reach out via email at zaleskikoslosky@gmail.com. We are here to assist you.